How to get started
What is the timeline and process for verifying and approving my account to use NBCgate payment solutions?
In order to start using NBCgate payment solutions, you need to register on our platform as a sole proprietor or company/legal entity. After that, you will fill out a questionnaire that will be verified by a compliance manager. The questionnaire verification procedure usually takes up to 3 days. Once approved, you can start using NBCgate payment solutions.Few readersHow can I choose the right products from your system for my business?
In order to choose the right product for your business, you can read brief information about each product on our website. For more detailed information, check out the product sections in the FAQs.Few readersAre there any requirements or technical aspects that I should consider before I start using the system?
Since the NBCgate platform is for companies only, you must be a sole proprietor or legal entity.Few readersWhere should I start if I want to start accepting cryptocurrencies through your platform?
You need to register on our platform, go through the KYB process, after that you can start using all NBCgate payment products and start accepting cryptocurrency payments from your customers. The registration process and KYB process is absolutely free for you!Few readersWhat documents and information will I need to provide when registering?
No documents are required during the registration process. You will need to enter a valid email address, confirm access to it and create a password. Copies of the incorporation documents will be needed at the next stages of working with the platform. You can read about it in the KYB section.Few readersHow can I customize the options and settings in the NBCgate system according to my business needs?
Each payment product, as well as the system as a whole, has certain settings and options. Merchant can take advantage of this opportunity and set the settings according to the needs of their business.Few readersHow long does it usually take to set up and start using payment solutions in my business?
The customization process depends on the needs of the business. We have payment solutions in our portfolio that can be started using immediately after registration and KYB procedure.Few readersWhat steps do I need to take to start using the NBCgate system in my business?
The first step is for you to register on our platform. You can do this in two ways:
on our website at NBCgate.com
by downloading the NBCgate Business mobile app from the AppStore or Google Play.Few readersCan I test your system or products before I begin full use?
You can register with the system and see all its features before you start using it fully. After completing the questionnaire/going through the KYB (Know Your Business) process, you can start accepting cryptocurrency payments from your customers.Few readers
Registration and Authorization
What should I do if I don't receive a confirmation email to my Email?
If you have not received a confirmation code, you should check whether you have specified your e-mail correctly when registering. Also, check the "Spam" folder in your mail manager, sometimes the e-mail gets there. If it didn't help, resend the code by clicking on a special link in our system. Or contact our customer care team.Some readersWhat is the process for registering and creating an account in the NBCgate system?
You will need a business account to use NBCgate services. The business account will store the data you need to use the services, as well as product statistics, transaction data, reports and more. You can sign up at nbcgate.com or by downloading the ""NBCgate Business"" mobile app from the AppStore or GooglePay.
To register, you must:
enter your email, which will later be used as a login for logging in
an authorization code will be sent to your email, which must be entered on the confirmatFew readersWhat password should I create when registering?
The minimum password requirement is 8 characters. But we recommend you to create a complex password using upper and lower case letters, as well as numbers and special characters. This way, attackers will not be able to find a password to your account and you will be able to use the system safely. We also recommend to enable two-factor authentication (2FA) in the portal settings after registration.Few readersHow do I change the language when registering?
Once you go to the registration page, in the upper right corner you can see the available languages. Select the language that suits your needs and the further registration process will be done in that language.Few readersHow to change/restore my password?
To change your account login password, you will need to go to your business account settings and under the "change password" menu, follow the instructions.Few readersWhat should I do if I forgot my password?
You can use the "Forgot Password" function, which will be available when you log in to your business account.Few readersCan't log in
If you encounter a login problem, use one of the following methods:
check your internet connection
check if your password is correct
reboot your device
reset your password
contact customer service.Few readersWhy do I need to specify my country?
When specifying a country during registration, currencies with which the wallet can work are automatically created. You can always add new currencies or remove those you do not need in the settings of your business account.Few readers
KYB
Why do I need to upload scans of documents?
Uploading copies of the incorporation documents is the second step of the KYB procedure. You can do this immediately after going through the first step (questionnaire), or you can do it later. After uploading the copies of documents and compliance manager's verification, you can withdraw funds to your bank account.Few readersWhat documents does a self-employed person need to pass the second stage of KYB in the Czech Republic? What scanned documents do I need to u
Documents for passing KYB Private Entrepreneur (OSVČ):
Completed and signed Know Your Customer (KYC) application form form
Registration certificate (výpis z živnostenského rejstříku);
Business license (živnostenské oprávněníní)/ živnostenský list;
passport;
notification of registration with the tax authorities;
-notice of registration with assigned variabilní symbol (variabilní symbol)
Authorization form and passport of all authorized representatives indicating their role in the compFew readersWhat documents does a legal entity need to pass KYB in the Czech Republic? What scanned documents do I need to upload into the system?
Documents for KYB clearance by legal entities- S.R.O., A.S., V.O.S., K.S. :
Completed and signed KYB application form
Passport of the manager (director/directors of the Company (if collegial executive body))
Passports of the promoters/shareholders;
Articles of Association;
Memorandum of Association (if the Company has more than 1 founder);
Extract from the Commercial Court;
Minutes/decision/letter of appointment of the first manager/directors (if collegial body);
Extract from thFew readersHow long does it take to check documents at the second stage of KYB procedure?
Usually it takes 1-3 working days for the document verification procedure, in some cases it may be longer.Few readersHow long does it take to verify the questionnaire?
The questionnaire verification, on average, takes 1-3 days.Few readersWhat should I do if my application form has been rejected?
You can find out the reasons for rejection by going to your personal NBCgate account. Once you have made the necessary adjustments, submit your questionnaire for rechecking.Few readersHow will I know if I have successfully passed the KYB procedure?
You will receive a notification in your business account as well as to the email provided during registration.Few readersHow can I upload documents into the system?
To upload copies of your constituent documents into the system, log in to your NBCgate business account, then to "Settings" and go to "Documents" sectionFew readersWhat can I start doing after passing the background check?
Once your questionnaire is approved, you can start using all NBCgate payment solutions.Few readersWhat are the steps of KYB procedure?
The KYB procedure consists of two stages:
Questionnaire
Uploading scans of incorporation documents
After successful completion of the questionnaire and further verification, you can start accepting payments. Uploading copies of documents is necessary for you to withdraw the accumulated amount from accepted payments to your bank account.
You can go through both procedures at once. Or you can complete the questionnaire first, start accepting cryptocurrency payments, and upload copies of doFew readersWhat is KYB procedure?
Know your business is a partner verification procedure aimed at establishing and confirming the legitimacy of the partner company, and is an important part of modern business practices and regulatory standards aimed at managing transaction risk.
As part of KYB, we collect information about a company to verify the validity of its existence, to assess its reputation and the risks of the business relationship. This information includes the company's legal status, owners and other business-relatedFew readersWhat is a business relationship questionnaire?
The business relationship questionnaire is one of the two steps in the KYB procedure. Once you pass the questionnaire and are verified by a compliance manager, you can start using all NBCgate products to accept payments.Few readersWhat should I do if my KYB application is rejected?
If you receive a rejection under the KYB procedure, you should carefully read the reasons for the rejection and follow the instructions in the notification.Few readers
Integration
How quickly can I start accepting cryptocurrency payments once connected?
NBCgate products that do not require integration you can use immediately, after completing the registration and verification of the completed questionnaire by our managers.Few readersWhat is the process of integrating my business with NBCgate's payment solutions?
During the setup phase of some payment products, technical documentation will be available for you to properly integrate with the NBCgate service. If you have additional questions, our technical team will be happy to help!Few readersWhat data and information do I need to provide for the integration?
You need to register in the NBCgate system and go through the KYB procedure.Few readersHow long does it take to join your system?
Once you have registered with NBCgate, you will need to complete a business relationship questionnaire to begin working with Payment Solutions. After successfully passing the verification, you can choose our products that don't require integration and already start accepting payments.
But, we also have solutions that allow deep integration with your business. This is an ideal choice for those who want to customize the payment process as much as possible to their needs and requirements. IntegratFew readersWhat integration methods are available?
You can interact with our API, in order to integrate payment forms to a website or mobile app. Or use many products that do not require integration.Few readersWhat programming languages are supported for integration with your system?
You can use any programming language to integrate with our system.Few readersWhat technical requirements are needed to utilize NBCgate payment solutions?
Our system works on any hardware, depending on your preferences: computer, smartphone, POS-terminal. We are available on any platforms.Few readersWhat APIs and SDKs are provided for integration with my applications or systems?
If necessary, access to the API of the system is provided. Also, if you have a need, we will provide a test bench to realize connection to the NBCgate system via API.Few readersCan your system be integrated into mobile apps?
Yes, of course! You can integrate our payment products into your mobile app.Few readersWhat is the payment processing process and how do I receive notifications of transaction status?
When connecting via API - the process of receiving the transaction status is described in the corresponding section, as well as all operations are reflected in real time in your cabinet.Few readersHow difficult is it to integrate your payment solutions with my website/application?
Our team has tried to make integration as simple as possible, so there should be no difficulties at this stage. If you have any questions, please contact our support team. We will definitely help you!Few readersWhat is the timeframe for integrating and customizing the system for my business?
On average, our clients integrate with the NBCgate system via API in 2 days, if we have a technical team. If you use off-the-shelf solutions, you can start accepting payments immediately after the KYB process.Few readersWhat blockchain is your platform built on?
Our NBCgate modern solutions platform is built on the Avalanche blockchain network.Few readers
Settings
What is the contact book for?
The contact book is necessary for quick operations. You can record a contact in the address book and use the data when you need it.Few readersHow to delete a contact?
To delete a contact, go to the "Contacts" section of the NBCgate Business Wallet product, select the contact you want to delete, click "Edit" and then click "Delete Contact".Few readersBalance information
On the home screen, both in the web version and in the mobile app, your business account balance is displayed. This is the total balance including all transactions in the products you use.Few readersHow to add a new contact?
To add a new contact, you need to go to NBCgate Business Wallet, go to the "Contacts" section and click on the "Add Contact" button.Few readersWhere can I see fund receipts and recent transactions?
You can see your receipts and recent transactions either in the overall statistics or in each individual product.Few readersBusiness Account settings options
In the business account settings, you can choose the display currency, set the cryptocurrency for business, withdraw funds to a bank account, go to the section "Questionnaire" and "Documents", "Users and accesses", change the company name and logo.Few readersPersonal Profile settings options
You can set a username and avatar, change email and password to enter the portal, connect two-factor authentication, attach bank cards, enable/disable notifications and change the interface language.Few readersHow do I upload the full report?
You can download the full report in a convenient format by going to the "Reports" section of your business account settings.Few readersPortal (Business Account) Menu
Through the portal menu you can go to profile settings, business account settings, export reports in a convenient way, go to FAQ section, contact support.Few readersQuick transactions on the home screen
From the main screen you can use quick transactions: Make a transfer, Accept payment, Exchange cryptocurrency, Buy cryptocurrency. These transactions are related to the NBCgate Business Wallet product.Few readersHome screen
The Home screen is the main work area where you can see and customize frequently used products, make quick transactions, see your total balance and other important information related to your business account.Few readersAssets/Frequently Used Assets
You can see frequently used assets in the NBCgate Business Wallet product, on the portal home page or in the mobile app.Few readersFavorite product settings
For convenience, you can select the 4 most used products and place them on the home screen to have quick access to them. You can change this set at any time.Few readers
