Platform capabilities

• What payment methods are supported in your products?

  Accepting payment in cryptocurrency is supported.Some readers

• What business segments are most appropriate for using NBCgate?

  Online stores, marketplaces, streamers, instagram stores, offline stores. NBCgate is suitable for any business where the company's processes include accepting payments for selling a product or providing a service. It can be a clothing or jewelry store, selling airline tickets or renting supercars, a small cafe or a luxury restaurant....Some readers

• Are there any restrictions on the types of businesses that can utilize your services?

  All companies that accept payments from customers online or offline can implement crypto payment acceptance into their business and gain a competitive advantage and a new audience that uses cryptocurrency in everyday life.Some readers

• What currency will I receive payments in

  We offer several work options to choose from, which you can customize yourself in your personal cabinet. You will invoice and receive payment in local currency (Czech Crowns, US Dollar, Euro) and your client will pay with any cryptocurrency. You will receive payment in the cryptocurrency your client pays with.Some readers

• Is automatic creation and sending of invoices or bills supported through your system?

  Automatic invoice creation and sending is not supported by our platform. All invoices, invoices, payment links and other payment tools are set up and posted manually by the manager or business account owner.Few readers

• What functionality is available in your products for accepting cryptocurrency?

  The functionality of the NBCgate platform is primarily related to payment transactions. You can accept cryptocurrency, make transfers, withdraw funds to a bank account, convert currency, etc. You also have the functionality to add employees to the portal for collaboration, payroll, donation collection, invoicing, bulk transfers, and more.Few readers

• What are the payment costs associated with using your platform?

  Using the NBCgate platform is completely free of charge. You pay a commission only for successfully completed transactions/accepted payments.Few readers

• How do I start using NBCgate for my business?

  To get started, you need to register on our website or register on our mobile app. Next, go through the mandatory KYB (Know Your Business) process. After that, you will be able to use all NBCgate solutions and accept cryptocurrency payments.Few readers

• How long does it take to withdraw funds?

  The transfer of funds will depend on the regulations of the bank servicing your company.Few readers

• How are chargebacks or canceled transactions handled?

  Our payment products have a transaction cancel function. You need to select the date and time of payment acceptance, go to the menu of this transaction and make a refund. You can also use the money transfer function.Few readers

• Can I use NBCgate even if I have no experience with cryptocurrencies?

  You can use NBCgate even if you have no experience with cryptocurrencies. The products are designed in such a way that you can invoice, generate payment links and receive payment in the country currency you are used to, with the customer being able to pay with any cryptocurrency. This makes using our payment products simple and convenient.Few readers

• How long does it take to process payments through NBCgate?

  Transaction time depends on several factors, including the busyness of the BlockChain network, number of validators, protocol, etc. In most cases, it takes 10-30 seconds for NBCgate tools to process a cryptocurrency transaction.Few readers

• From which wallets can clients pay for my goods/services?

  Customers can pay for your goods or services from all popular crypto wallets such as: Metamask, Trust, Exodus, Phantom, Binance Pay, Coinbase and others.Few readers

• How are currency rates calculated?

  Cryptocurrency exchange rates are based on the quotes of global crypto exchanges and are shown in advance to the end client when making a transaction for your goods or services.Few readers

• What if customers are not familiar with cryptocurrency but want to pay with it?

  To pay with cryptocurrency, your client must have a cryptocurrency wallet with a sufficient balance for payment.Few readers

• Who pays the transaction fees?

  The commission may be included in the price of the product or service, therefore it is paid by the merchant. Or the commission can be charged to the customer in the NBCgate product settings.Few readers

• Are analytics and reporting on payments and transactions provided through your system?

  Of course!!! Payment reports are always available in your business account and are updated with every transaction made. All reports are divided into general and product reports. The general report allows you to see all transactions from all products you've used. Product reports are a report for each product separately. You can download analytical reports in a convenient format or analyze the data inside the portal using the necessary filters.Few readers

• What cryptocurrencies are supported by your platform?

  Our platform supports all popular cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Solana, Tezos and many more.Few readers

• Do you have products for integration with online stores or online platforms?

  For integration with online stores, marketplaces, mobile applications we have developed Payform product. You can learn more about it in a special section.Few readers

• What languages does your system support?

  As of October 2023, our system supports 3 languages: Russian, English, Czech.Few readers

• What is NBCgate and what services do you provide?

  NBCgate is a platform of modern payment solutions for businesses. We provide a wide range of payment tools, including accepting crypto payments, creating payment links and forms, organizing donation/donation collection, transfers, payouts and more. We provide reliable and convenient financial solutions for businesses, simplifying the payment and financial management process, allowing merchants to expand their customer geography and enter new markets.Few readers

• Can I be transferred the amount I set?

  Yes, many of our products support both a fixed amount for payment set by you and a dynamic amount (for example, when creating a shopping cart or sending donations).Few readers

• Where can I withdraw my accumulated funds ?

  You can withdraw your accumulated funds to your company's bank account.Few readers

• What are the advantages of the products you provide compared to your peers?

  We offer more than 10 payment solutions. Each one has its own features and meets the needs of a particular business. You can use any product separately or several products simultaneously. The platform provides reporting on the usage of each product, allowing you to make informed, data-driven business decisions. Multiple modes of operation: you invoice and receive payment in your country's currency or receive the cryptocurrency your customer paid with.Few readers

• What currency can my customers make payments in?

  Your customers will be able to make payment for goods or services with any popular and convenient cryptocurrency.Few readers

• What features do you provide to manage transfers and transactions?

  NBCgate platform is more than 10 modern payment tools that help businesses to accept payment in cryptocurrency. With our digital products, you can generate payment links, issue invoices, accept payment at merchants with QR, make bulk transfers and much more. Register and start using the NBCgate platform now!Few readers

• What opportunities are there to expand my partnership with you?

  You can take advantage of our referral program. Thus you will make a great contribution to the development of our platform, as well as start earning from each transaction of the referred referral. You can find out more details in the corresponding section or by contacting our support team.Few readers

• In which countries is the NBCgate service available?

  Not Boring Crypto Gate is a Czech crypto company licensed and registered as NBCGate S.R.O.. As of today, the license allows us to operate in almost any country in Europe.Few readers

• What types of payment solutions do you offer?

  Our platform consists of more than 10 functional, well-thought-out, user-friendly digital business products. With our solutions, you can accept crypto payments both online and offline in merchant zones/stores. You can create invoices, send payment links, set up payment forms on your website/mobile app and much more.Few readers

• What are the benefits of using cryptocurrency in my business?

  Using cryptocurrency in your business offers a number of benefits including lower transaction fees, increased security, global accessibility, faster international payments, and the potential to attract new customers. These will all be your competitive advantage and will also have a positive impact on your brand image and reputation.Few readers

• Which companies can start using your payment solutions?

  Use our payment solutions can be used by any company that sells goods or services. They are representatives of e-commerce, mobile commerce, store owners, cafes and restaurants, hospitality businesses, freelancers, startups and many others.Few readers

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Security

• What security tools are available to protect my business from fraud and unauthorized activity?

  Access controls, 2FA connectivity, access time limitation.Few readers

• What is the data recovery policy and actions in the event of disruptions or cyber-attacks?

  Information about transactions on the Blockchain network cannot be altered, which is guaranteed by Blockchain Avalance. Information is restored from backup copies. To prevent cyberattacks, mechanisms provided by the cloud provider are used.Few readers

• What is the security process for data transfers between my business and your system?

  Data is transmitted through secure channels and stored in secure storages.Few readers

• What measures are taken to protect the privacy of customers who use cryptocurrencies for payments?

  The NBCgate platform secures payments using state-of-the-art encryption methods and adherence to data security standards. Separate information storage for each country connected to the system. Time control of access to personal information. Information access protection at the cloud provider level.Few readers

• How can I be assured that my financial data and transactions will be safe?

  The system uses Blockchain Avalanche transaction storage, which itself guarantees the safety of information about transactions stored in it.Few readers

• How is data and payment security ensured in the NBCgate system?

  Due to Avalanche blockchain security systemFew readers

Support

• How quickly can I expect a response to my inquiry?

  It all depends on what the request was. If it's a general question, the manager will answer you online. If it's a question that needs to be clarified with related departments, it may take longer.Few readers

• What communication options are available for urgent requests?

  The fastest way to contact a support manager is via Online Chat, which you can find on our website in the bottom right corner.Few readers

• What information will I need to provide in order to resolve the problem more quickly?

  In order to resolve your issue more quickly, please provide the Email to which your business account is registered and detail the problem you are experiencing.Few readers

• How often are updates made and how will I be notified of changes?

  Updates are made on a regular basis. Every day our team improves and refines NBCgate payment products to make them even more convenient, useful and functional. We do our best for you!Few readers

• What are the hours of operation for your support team?

  Our support team is available from 8:00 am to 8:00 pm. But if you have a question after hours, feel free to ask. We will answer it as soon as we see it. Quite possibly at 11:59pm too!)Few readers

• What additional resources or materials are available to improve my understanding of your system?

  We regularly finalize the section with frequently asked questions from our partners. We are sure that among these questions, you will find a lot of useful and interesting things that will allow you to improve your understanding of our NBCgate platform.Few readers

• How can I report technical problems or errors that occur?

  If you find a technical issue or bug, let us know: by filling out the form on the website: https://nbcgate.com/find-bug or by sending an email describing the problem to support@nbcgate.com.Few readers

• Where can I find resources for self-solving a problem?

  We try to make our products intuitive and as convenient as possible for our customers. Each product is accompanied by a brief onboarding, and there are small hints at each step. In case of any questions, you can always contact our support team.Few readers

• Is technical support provided when integrating with your system?

  Yes our technical experts will provide all the necessary information and documentation to integrate the systems. If additional help is needed, we are always available.Few readers

• Do you provide training or counseling on how to use your products effectively?

  Of course, we provide training and advice on how to use our products effectively. We are committed to providing customers with all the information and support they need to maximize their use of our NBCgate platform and payment products.Few readers

• What support is available in case of problems or questions?

  Every request is very important to us! NBCgate specialists will answer all your questions, help you solve problems related to the use of our platform, or redirect the issue to the appropriate department and provide feedback after some time.Few readers

• Are there manuals or instructions on how to use each of your products?

  In the near future, we will prepare instructions in the form of presentations, where we will describe in detail how to start using each payment product NBCgate. But for now you can register, it's not difficult at all and it's very fast! Perhaps you will realize that our solutions are easy to use, and then you won't need instructions at all.Few readers

• How can I contact your support team if I have questions?

  "We always strive to give our customers the best service possible! To contact our support team, please use the method convenient for you: online chat with our manager on the NBCgate website, email: support@nbcgate.com Write your question on the page: https://nbcgate.com/feedback."Few readers

• Do you have materials for use in offline outlets?

  In the near future, we will prepare materials and instructions on how to properly design a point of sale, so that a large number of your customers understand and want to pay at your establishment with cryptocurrency.Few readers

• Do you provide one-on-one consulting or product training for large customers?

  We are ready to consider any offers of cooperation, including individual consultations, training on the operation of our products, providing instructions, etc. Please contact us in any convenient way.Few readers

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