What support is available if problems or questions arise?

Every customer enquiry is important to us.

The NBCgate team is always ready to help you with any questions related to the use of the platform and its products.

We provide several levels of support:

• Online chat on the website — prompt responses from a manager in real time.
• Email support: support@nbcgate.com — for technical and partnership issues.
• Help centre and documentation: https://nbcgate.com/faq — step-by-step instructions and answers to frequently asked questions.
• Personal consultations: if you need help with integration or configuration, sign up for a consultation.

We strive to resolve requests as quickly as possible:

in most cases, a response is provided within 15–30 minutes,

and complex requests are forwarded to the appropriate department and processed within 24 hours.

Your success is our priority.

Updated on: 19/11/2025