Articles on: NBCgate Paylink

What should I do if I encounter problems when creating or using payment links?

If you encounter difficulties when creating or using payment links, don't worry.

Our NBCgate support team is always ready to help.


Possible causes of errors:

  • Incorrect amount or currency specified when creating the link;
  • Connection error when paying with cryptocurrency or card;
  • the link has been deactivated by the seller or is out of date;
  • technical limitations on the part of the crypto wallet or bank.


What you can do:

  • Check the link's activity in your NBCgate Paylink personal account.
  • Make sure that the customer is using the current link and the correct currency.
  • If necessary, create a new link and resend it to the customer.
  • If the problem persists, contact our support service in any convenient way.


NBCgate support service


More about Paylink:

Find out how NBCgate Paylink helps businesses accept crypto and card payments via a link:

https://nbcgate.com/business/paylink

Get a consultation

If you want to understand how to automate payment links and avoid similar situations,

sign up for a consultation:

https://calendly.com/nbcgatesales1/30min

Updated on: 01/12/2025

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