What information will I need to provide to resolve the issue more quickly?

To help us assist you quickly, please include the following information in your request:

• The email address used to register your NBCgate business account.
• Your company ID or transaction number (if your question is related to payments or withdrawals).
• A detailed description of the problem — what exactly happened, at what stage, and what actions you have already taken.
• Screenshots or a short video (if possible) — this will help our team see the situation through the user's eyes.

You can send the information directly to: support@nbcgate.com

or via online chat on the website nbcgate.com — this is the fastest way to get a response.

The more detailed your description of the problem, the faster we will find a solution.

Updated on: 11/11/2025