What communication options are available for urgent requests?

If you have an urgent question or need immediate assistance, there are several ways to contact our team:

Online chat on the website is the fastest way to get an answer.

Just click on the chat icon in the lower right corner on the NBCgate website, and a manager will contact you within a few minutes.

We respond to customer enquiries 7 days a week.

Product consultations:

If you would like to discuss a specific issue regarding rates, integration, or payment settings,

our specialist will help you find the best solution for your business.

Tip: for technical enquiries, please provide your company ID or transaction number — this will help us resolve the issue even faster.

Updated on: 19/11/2025

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