Is it possible to cancel a transaction after it has been completed?
Cancelling a transaction depends on its status and type of operation:
Card payments (Visa/Mastercard)
1) If the operation is in "Pending" status, it can be cancelled manually in your NBCgate PayForm personal account.
To do this:
The funds will not be debited from the customer's card, and the block on their account will be automatically removed within 1–3 banking days.
- Go to PayForm → Transaction history,
- Select the desired payment,
- Click "Cancel transaction".
- If the payment has already been confirmed by the acquiring bank (Completed), it cannot be cancelled.
2) However, you can request a refund via the PayForm panel:
- Funds will be refunded to the same customer card,
- The crediting period is up to 5 business days (depending on the bank).
Cryptocurrency transactions
- If the payment is awaiting network confirmation (Pending), it can be cancelled.
- If the payment has already been confirmed in the blockchain (Completed), it cannot be cancelled, as blockchain transactions are irreversible.
To refund the customer, you can create a manual refund in the PayForm section.
How to create a refund
1) Open PayForm → Transaction history.
2) Find the payment you need.
3) Click "Create refund".
4) The system will automatically refund the customer in the same currency.
Need help?
If you encounter a problem with cancellation or refund, please contact NBCgate support:
Updated on: 21/11/2025
Thank you!