I cannot log in

If you are having difficulty logging in, please follow these steps:

1. Check your internet connection

Ensure that you have a stable connection to the network. Try opening any other page in your browser.

2. Verify that your details are correct

• Check that you have entered your email address and password correctly.
• Ensure that your keyboard layout is set correctly and that Caps Lock is not enabled.

3. Restart your device.

Sometimes simply restarting your computer or smartphone can help.

4. Reset your password.

If you have forgotten your password or it does not work, use the

"Forgot your password?" function on the login page.

Follow the instructions sent to your registered email address.

5. Contact support

If the problem is not resolved after completing the previous steps, please contact our support service:

support@nbcgate.com

Please include:

• the email address you used to register;
• the type of device (computer, smartphone, tablet);
• a screenshot or description of the error (if possible).

Tip:

For convenience, use the NBCgate mobile app — it supports biometric login (Face ID / Touch ID), which eliminates password issues.

Download for iOS | Download for Android

NBCgate — your login and data security under reliable protection

Updated on: 13/11/2025