How soon can I expect a response to my enquiry?

We strive to respond as quickly as possible — the speed depends on the subject of your enquiry.

If the question is of a general nature (about tariffs, products, registration):

An NBCgate manager will respond to you in an online chat within 15–30 minutes.

If the enquiry requires clarification from the technical department or partners:

It may take up to 24 hours for us to prepare an accurate solution.

You can contact us:

Updated on: 11/11/2025

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