Question 1

What should I do if I don't receive a confirmation email to my Email?

Accepted Answer

If you have not received a confirmation code, you should check whether you have specified your e-mail correctly when registering. Also, check the "Spam" folder in your mail manager, sometimes the e-mail gets there. If it didn't help, resend the code by clicking on a special link in our system. Or contact our customer care team.

Question 2

What should I do if my application form has been rejected?

Accepted Answer

You can find out the reasons for rejection by going to your personal NBCgate account. Once you have made the necessary adjustments, submit your questionnaire for rechecking.

Question 3

How long does it take to check documents at the second stage of KYB procedure?

Accepted Answer

Usually it takes 1-3 working days for the document verification procedure, in some cases it may be longer.

Question 4

What is the minimum age to use mPOS?

Accepted Answer

The main requirement to use mPOS is that you must be registered in your country as a business or be in self-employed status.

Question 5

What is the difference between a referral and a referrer?

Accepted Answer

You are a referrer when you invite someone through the referral program. The companies that were registered through your referral link are referrers.

Question 6

What happens if a customer tries to pay through an invalid or expired payment link?

Accepted Answer

If the link is invalid or expired, the customer will see a notification window and will not be able to make payment.

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