Question 1

What payment methods are supported in your products?

Accepted Answer

Accepting payment in cryptocurrency is supported.

Question 2

How can I contact Payform support if I have questions or concerns?

Accepted Answer

You can contact our support team via the built-in chat in your NBCgate account. Alternatively, you can email support@nbcgate.com or fill out the feedback form https://nbcgate.com/ru/feedback. We are here to help you with any questions you may have.

Question 3

What should I do if I don't receive a confirmation email to my Email?

Accepted Answer

If you have not received a confirmation code, you should check whether you have specified your e-mail correctly when registering. Also, check the "Spam" folder in your mail manager, sometimes the e-mail gets there. If it didn't help, resend the code by clicking on a special link in our system. Or contact our customer care team.

Question 4

What is the difference between a referral and a referrer?

Accepted Answer

You are a referrer when you invite someone through the referral program. The companies that were registered through your referral link are referrers.

Question 5

Can I track the status of payments made through NBCgate Paylink?

Accepted Answer

Yes, you can see all information about payments in the "Statistics" section of the Paylink product.

Question 6

Can I disable or delete a payment link after it has been created?

Accepted Answer

You can disable a payment link once it is created, but you cannot delete it. To deactivate, go to the payment link settings and switch the link status to "Inactive" in the "Basic" tab. You can reactivate the link at any time.

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